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Logistics instructions

tojto.com Shipment Policy

Notice:

Please leave your Phone number when you make the payment on www.tojto.com. The express company need to contact you once your item arrived at your final address.

Shipping method as follow:

  1. <$150 (item value)Global Postal Service;  > $150(item value) → DHLIf amount less than 150 USD, we always send by Global Postal Service; if you buy more than 150 USD, we will always send by DHL,UPS, TNT, Fedex. If you would like to change the shipment method pls let us know first.2. French, Spain, Portugal, Czech Republic and other Europe countries → YANWENWe will always ship your item by YANWEN because some custom checks strictly. Delivery time is 7-10 days. Here are the details: YANWEN special line to Spanish, Portugal, Czech Republic and other Europe countries.

    3. Russia, Belarus, Ukraine etc.→ EMS is only for these countries.

    4. Brazil→you should offer your CPF No. (tax No.) if you would like to ship your item by DHL, UPS, TNT or Fedex. But you can choose EMS, HongKong post or Singapore post if you don't have CPF No.

Follow factors may influence the shipping time:

1. It is destination. For some remote area and some remote countries, the delivery time is about 1-2 days longer and you have to pay some extra shipping cost. But EMS, Singapore post and Hongkong post have no remote area.

2. It is package weight. If the package weight is over 21kg, it will need one day longer of the delivery time than the package under 21kg.

3. It is stock status. Usually when we receive your payment we will ship out your item in 2 days, however if our product is out of stock temporarily we will try our best to send the package ASAP as we know this situation.

4.The harsh weather condition and festival holiday. Sometimes the bad weather condition and festival time will influence the shipping time.

Duty & Tax Insurance:

Each country has different rules concerning import duties and taxes. Often, there may not be a charge, but there is also the chance that upon arrival the customer will be charged duties/taxes;

in which case the customer is responsible for the extra charges. To completely remove the stress and uncertainty from a shopping experience, we recommend the purchase of Duty & Tax Insurance from us.

 As long as Duty & Tax Insurance is bought, we will fully reimburse customers any additional tax or duty fees that may have been incurred.

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